Customer Loyalty & Satisfaction Survey

Dedicated efforts to find out as much as every organization can about existing and potential customers gives that extra edge. An understanding of who the customers are , how buying decisions are made, why they remain loyal and the trigger that causes the customer to move away is critical to every retailer.

Mystery Shopping and In-store Shopper Observation

We combine innovative tools , offering diverse Mystery Shopping techniques ranging from face to face, telephone to observation. We use trained mystery shoppers. Each mystery shopping program is designed and tailored to meet your customers’ needs and requirements.

If you would like to join our panel of mystery shoppers , please contact us at